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Shipping policy

Effective date: 16 September 2025

Thank you for shopping at BonPatch.com.

This policy explains how we process, ship, and deliver your order.

1) Order processing

  • We process orders in 2 to 3 business days (Monday to Friday).

  • We do not dispatch on weekends or public holidays.

  • Processing time is separate from carrier shipping time.

  • Peak periods may add extra time.

2) Where we ship from

  • Australia hub fulfils deliveries to Australia, Hong Kong SAR, New Zealand, Singapore, United Arab Emirates.

  • United States hub fulfils deliveries to United States, Canada.

3) Australia

Standard shipping

  • Free on orders AU$50 and over.

  • Orders under AU$50 pay a shipping fee shown at checkout.

  • Estimated delivery: 3 to 7 business days after dispatch.

  • Remote areas may take longer.

Tracking

  • We email tracking when your order is dispatched.

  • Tracking usually activates within 24 hours.

4) New Zealand

Standard shipping

  • Free on orders NZ$50 and over.

  • Orders under NZ$50 pay a shipping fee shown at checkout.

  • Estimated delivery: 3 to 7 business days after dispatch, location dependent.

Duties and taxes

  • New Zealand authorities may charge duties or GST.

  • These charges are the customer’s responsibility.

Tracking

  • We email tracking when your order is dispatched.

  • Tracking usually activates within 24 hours.

5) United States

Standard shipping

  • Free on orders US$50 and over.

  • Orders under US$50 pay a shipping fee shown at checkout.

  • Estimated delivery: 3 to 7 business days after dispatch.

Expedited shipping (if available)

  • Estimated delivery: 2 to 4 business days after dispatch.

Notes

  • The free shipping threshold is based on your subtotal after discounts and before taxes.

  • We may require signature on delivery for higher value orders.

Tracking

  • We email tracking when your order is dispatched.

  • Tracking usually activates within 24 hours.

6) Canada

Processing and fulfilment

  • Orders ship from our US hub.

  • Processing takes 2 to 3 business days before shipment.

Shipping and timing

  • Shipping fees and any free shipping threshold are shown at checkout.

  • Estimated delivery: 7 to 14 business days after dispatch, depending on location and customs clearance.

Customs, duties, and taxes

  • You are responsible for all duties, taxes, and import fees.

  • Customs inspections can add several days to delivery times, especially in peak periods.

Tracking

  • We email tracking when your order is dispatched.

  • Tracking usually activates within 24 hours.

7) Hong Kong SAR, Singapore, United Arab Emirates

Shipping and timing

  • Shipped from our Australia hub.

  • Shipping costs and estimated delivery windows are shown at checkout and depend on destination.

Customs, duties, and taxes

  • You are responsible for all duties, taxes, and clearance fees set by local authorities.

Tracking

  • We email tracking when your order is dispatched.

  • Tracking usually activates within 24 hours.

8) Damaged, lost, or delayed deliveries

  • Once we hand your order to the carrier, delivery is the carrier’s responsibility.

  • If your parcel is damaged, delayed, or not delivered, contact us within 7 days of the estimated delivery date at support@bonpatch.com and include:

    • Your order number

    • A short description of the issue

    • Photos of packaging and items, if damaged

  • Keep all original packaging until we confirm next steps.

  • We are not liable for delays caused by carriers, weather, or other events outside our control, but we will assist with carrier investigations and claims.

  • For higher value orders, we may require signature on delivery.

Lost or stolen after delivery

  • If tracking shows delivered but you cannot find the parcel:

    • Check with household members, neighbours, or building staff.

    • Contact the carrier to confirm delivery details.

    • If still missing, email support@bonpatch.com within 7 days.

  • We are not responsible for packages after carrier confirmed delivery, but we will help you file a claim.

9) Incorrect addresses and return to sender

  • Please enter a complete and accurate shipping address at checkout.

  • If a parcel returns to us due to an incorrect, incomplete, or undeliverable address, you are responsible for redelivery or reshipping costs.

  • We are not liable for failed deliveries caused by address errors.

Tip
Check apartment or unit numbers and postcodes before you place your order.

10) Split shipments

  • We may ship items in your order separately to speed delivery.

  • You will receive separate tracking if this occurs.

  • You will not be charged extra shipping for split shipments.

11) Returns

  • Do not send products to our correspondence addresses.

  • Always contact support first at support@bonpatch.com for the correct return address and step by step instructions for your region.

  • For eligibility and timeframes, see our Return & Refund Policy.

12) Currency and charges

  • Prices may display in your selected site currency.

  • The final charge currency is set by your delivery country and is shown at checkout.

  • Your card issuer may apply foreign exchange fees.

13) Fraud prevention and high value orders

  • We may request additional verification before shipping certain orders.

  • We may require signature on delivery for higher value orders.

  • Orders that cannot be verified may be cancelled or delayed at our discretion.

14) Contact us

Support
support@bonpatch.com

Australia, correspondence only
Le Bon Wellness Pty Ltd | bonpatch.com
Suite 302, 55 Lime Street, Sydney NSW 2000, Australia
+61 2 8527 8722

United States, correspondence only
Le Bon Wellness Pty Ltd
228 Park Ave S, PMB 545115
New York, NY 10003, United States
+1 332 330 5500

These are correspondence addresses only.
They are not return addresses.
Contact support for the correct return location.

15) Key points at a glance

  • Processing time: 2 to 3 business days.

  • AU standard delivery: 3 to 7 business days after dispatch. Free from AU$50.

  • NZ standard delivery: 3 to 7 business days after dispatch. Free from NZ$50.

  • US standard delivery: 3 to 7 business days after dispatch. Free from US$50.

  • US expedited (if available): 2 to 4 business days after dispatch.

  • Canada delivery: 7 to 14 business days after dispatch, customs dependent. Thresholds and fees shown at checkout.

  • HK SAR, Singapore, UAE: costs and timeframes shown at checkout. Duties and taxes are customer’s responsibility.

  • Lost or stolen after delivery: we help with claims, but we are not responsible after carrier confirmed delivery.

  • Wrong address: you pay redelivery costs.

  • Returns: contact support before sending anything back.