Refund policy

Effective Date: 14 September 2025

This policy applies to purchases made through BonPatch.com and delivered to the United States, Australia, Hong Kong SAR, New Zealand, Singapore, or the United Arab Emirates.

BonPatch products are sold by Le Bon Wellness Pty Ltd. In this policy, we, our, and us mean Le Bon Wellness Pty Ltd.

First Order Promise, single products only

Shown on eligible individual product pages. Not shown on bundles or multipacks.

Try one product on your first order.
Not for you. Contact us within 30 days of delivery.
We refund the product price you paid for your first retail unit, net of any discounts.
No return required.
Excludes bundles and multipacks.
Website retail orders only.
One product per customer, one claim per household.
If your first order has more than one single unit item, the Promise applies to one unit only. You choose which one when you contact us.
Proof of purchase required. Provide your order number and the email used at checkout.
Refund currency. We refund in the same currency charged at checkout. Shipping, duties, taxes, and carrier fees are not refunded unless required by law.
Fair use. We may decline claims that use multiple accounts for the same customer or household.
Australia. These benefits are in addition to your rights under the Australian Consumer Law.

Change of mind returns, unopened items

Australia and United States deliveries only

We accept change of mind returns only for orders delivered to Australia or the United States.
We do not accept returns for orders delivered to Hong Kong SAR, New Zealand, Singapore, or the United Arab Emirates. This does not affect your rights for faulty, damaged, or incorrectly supplied goods.

Eligibility, Australia and United States

Item is unopened and in original packaging.
You contact us within 30 days of delivery.
Return shipping is at your expense unless the item is faulty or incorrect.
Original shipping charges are not refundable.

How to return, Australia and United States

Email support@bonpatch.com with your order number and reason for return.
We provide region specific instructions and the correct return address.
Do not send products to our correspondence addresses below. Items sent there cannot be processed or refunded.
After your return is received and inspected at our designated returns centre, we process your refund within seven business days.

Use a trackable shipping service. We cannot confirm receipt of untracked returns.

Damaged, faulty, or incorrect items

Contact us within seven days of delivery. Include your order number, a short description, and photos if possible.

Australia and United States. We arrange a replacement or refund, including shipping costs. If a return is required, we provide a prepaid return label.
Hong Kong SAR, New Zealand, Singapore, UAE. We provide a refund or replacement without requiring a physical return, where permitted by local law. We may ask for photos and disposal confirmation for safety and compliance.

What cannot be returned

Opened items, except under the First Order Promise.
Items returned more than 30 days after delivery in Australia or the United States.
Free gifts, trial packs, promotional items, or gift cards.
Bundles and multipacks are excluded from the First Order Promise and are not eligible for change of mind returns outside Australia and the United States.

Undeliverable or refused shipments

If a carrier returns your order to us because the address was incorrect, delivery was refused, or the parcel was unclaimed, we refund the product price less the original shipping charge where returns are permitted in Australia and the United States.
To receive the items, place a new order with corrected details.

Lost or stolen packages

We are not responsible for packages after carrier confirmed delivery.
If you think your package was lost or stolen, email support@bonpatch.com. We will help you file a carrier claim.

How refunds work

Approved refunds are issued to your original payment method within seven business days.
Your bank may take up to 10 business days to post the credit.
Business days are Monday to Friday, excluding public holidays in your delivery country.

Contact us

Support
support@bonpatch.com

Australia, correspondence only
Le Bon Wellness Pty Ltd | bonpatch.com
Suite 302, 55 Lime Street, Sydney NSW 2000, Australia
+61 2 8527 8722

United States, correspondence only
Le Bon Wellness Pty Ltd
228 Park Ave S, PMB 545115
New York, NY 10003, United States
+1 332 330 5500

These addresses are for correspondence only. They are not returns addresses. Always use the return address we provide for your region.