Website Terms & Conditions + Privacy Policy
Welcome to Bonwellness.
By using our website, you agree to these terms and our privacy policy. We've written this in plain English so it's easy to understand.
Your rights under the Australian Consumer Law always come first.
1. Using our website
You're welcome to browse, shop, and explore our site. Just a few simple rules:
- Use the site for personal shopping only.
- Don't copy, modify, or use our content for commercial purposes without permission.
- No bots, data scraping, or anything that disrupts the site.
- We may update or change the site at any time.
2. Your account
If you create an account with us, please keep your login details safe. You're responsible for any activity that happens under your account.
We only sell to adults. If you're under 18, a parent or guardian must be involved in your purchase.
Please note: our health and wellness products are intended for general wellbeing purposes. Always consult a qualified healthcare professional before starting any new supplement, health product, or wellness routine — especially if you have a medical condition, are pregnant, or are taking medication.
We can suspend or close accounts if they're misused or if fraud is suspected.
3. Pricing, products & orders
We aim to keep all product descriptions and prices accurate. If a mistake happens, we'll fix it quickly.
All prices are in Australian dollars (AUD) and include GST unless stated otherwise.
Product information on our site is provided for general informational purposes only and is not intended as medical advice. If a product you receive doesn't match its description, you're entitled to return it under the Australian Consumer Law.
4. Delivery & risk
Once your order leaves our warehouse, it's covered by transit insurance until it reaches you. If your order is lost or damaged in delivery, contact us and we'll resolve it.
5. Reviews & feedback
You're welcome to leave reviews, comments, or suggestions — but they must be respectful and lawful.
When you share content, you confirm you have the right to do so and give us permission to use it for marketing (we'll always respect your privacy).
We may remove anything offensive, misleading, or that makes unsubstantiated health claims.
6. Third-party links
Our site may link to other businesses or services. We're not responsible for their websites or privacy practices — check their terms separately if you use them.
7. Warranties & consumer guarantees
We provide this website "as is" and can't guarantee it will always be error-free or available.
Nothing in these terms affects your Australian Consumer Law rights. If a product you buy is faulty, unsafe, or doesn't meet consumer guarantees, you may be entitled to a repair, replacement, or refund.
8. Governing law & disputes
These terms are governed by the laws of Australia.
If there's an issue, please contact us first—we'll do our best to resolve it quickly and fairly.
If we can't resolve it, disputes may be referred to a tribunal, court, or other legal process under Australian law.
9. Privacy & how we handle your information
We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This section explains how Bonwellness collects, uses, stores, and discloses personal information.
We may collect:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Payment and order details
- Order history and product preferences
- Account login details
- Marketing preferences
- Customer service and warranty enquiries
- Reviews and survey responses
- Website usage information, IP address, cookies and analytics data
We do not intentionally collect sensitive information unless required for a specific purpose, you have consented, or the law permits us to do so.